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agree with the above policies and procedures.
Scheduling and Service Policies: Scheduled appointments are based on project length, which includes a minimum of 2 hrs. and a maximum project length of 8 hrs. Any projects requiring more than 8 hrs. to complete will be scheduled as separate appointments not to exceed 8 hrs. Subject to serviceman availability. Full payment is due upon completion of each scheduled appointment. Appointments are scheduled based on our understanding of the homeowner provided project description. Upon arrival, Your serviceman will fully assess the project scope; and, should the scope of work vary greatly from the homeowner's provided description, the change of scope will be discussed with the homeowner for approval prior to commencing any work. Service appointments are booked on our schedule with your specific project in mind. The appropriate servicemen, materials, and blocked time are set aside for your scope of work. If we are unable to perform the scope of work and the appointment is not completed for any reason ,which may include but is not limited to insufficient provided materials, materials that require a special order, or significant changes to the scope of work, payment is due for the time completed with a minimum charge of $159.98 ,see cancellation Policy below. Handyman Service does not include the removal of construction debris. Our servicemen will neatly pile any trash on your property per your direction. Any removal of debris from the premises will be the sole responsibility of the homeowner; but, we will be happy to refer you to one of our hauling subcontractors. Handyman Service does not include the purchase or matching of paint or stain colors; therefore, the homeowner must provide paint or stain as required for all applicable projects. Homeowner must be home at both the start and completion of the appointment to discuss the project scope with your serviceman, allow access to work area, and to approve work upon completion. PAYMENT & TERMS: $79.99 per hr for first two hours $69.99 per hr on additional serviceman with a 2hrs minimum. Hourly rate includes time gathering materials specific to project with the exclusion of standard construction materials such as nails, screws, etc, and tools. Materials add 20% mark-up on service invoice to be reviewed upon completion will show itemized materials purchased, Equipment rental. Pressure washers, generators, and other provided construction equipment carry rental fees of $75/day or $50/half-day. You will be informed of any applicable rental fee(s) prior to scheduling your service. *Materials/equipment can be provided by the homeowner at their own expense; however, a warranty with Totally Dependable Contracting will be void (see Warranties section) for any owner-supplied materials. If the homeowner elects to provide material(s), the homeowner will be responsible for providing appropriate/accurate materials specific to job. If Totally Dependable Contracting Services is unable to complete work due to inappropriate materials, homeowner will be charged the minimum service fee or for any work completed. Payment can be made by cash ,exact amount only, check. Returned checks will incur a $50 processing fee in addition to the full amount due. Homeowner must be present at appointment completion to provide payment and approval of project completion by signing Handyman Service Invoice. If the Homeowner is not present upon appointment completion, full payment will be charged to the credit card on file, required below and project completion will be confirmed by serviceman. WARRANTIES: From date of project completion, all new construction workmanship is under warranty for a 12 month period; and, repairs/modifications to existing workmanship are under warranty for a 30-day period. Our warranty excludes normal workmanship defects defined as natural imperfections visible only by close inspection at a distance of 36 or less and natural curing cracks of caulk, grout, and concrete. Warranties are void of any liability for materials or products supplied by the owner or owner's agents. Manufacturer warranties apply to all supplied materials as applicable. PUNCTUALITY / RESCHEDULING & CANCELLATION POLICY: In order to accommodate our clients with work completed in a timely manner, punctuality is critical. Our servicemen will arrive at your house on time. If for any reason we are unable to honor our scheduled appointment, you will be notified as soon as possible, and your appointment will be rescheduled at the next available time. If you incur a scheduling conflict, appointments may be rescheduled with a minimum notice of 24-hours. Appointments not cancelled within 24 hrs. will be billed the 2-hr. minimum appointment charge (Note: Minimum charge dependant on total servicemen scheduled: $150.00 for (1) Serviceman; $300 for (2) Servicemen, etc.). The minimum charge of (2) hrs. also applies to incomplete appts (to include last-minute cancellations, homeowner-neglected appts, or our inability to complete the appointment as stated above).
Please note whether your project may require a special tool or ladders taller than 8 . Yes! My project will need a
Ladder(s) taller than 8' (height) Other